BelleVie North East teams rated by CQC

We are thrilled to announce that our North East teams (Northumberland and County Durham) have been rated Good across all areas by the Care Quality Commission (CQC).

The independent regulator for health and social care inspected BelleVie’s personal care service including its safety, effectiveness, care, responsiveness and leadership. 

The report found that people are happy with the service, receive good care and feel as though they are treated with dignity. It also highlights that BelleVie’s Wellbeing Support Workers are kind, caring and promote independence. 

In terms of recruitment, a well-deserved spotlight was shone on the skills, knowledge and punctuality of our self-managed teams. Our staff told the regulators that they liked the self-managing model as it’s empowering and makes them feel valued and listened to. 

Catherine Ambrose, Wellbeing Support Lead in the North East commented: “The whole Northumberland team are so proud to have achieved a CQC ‘Good’ rating and for receiving the well deserved recognition for the amazing work they are doing and the difference that they’re making to so many people.’ ”

CQC highlights that on the whole “The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. 

People were provided with the right support which enabled them to make choices and promoted their independence. People received the right care that was provided in a person-centred way which promoted their dignity. The service provided the right culture for people in an environment where they were included and empowered by care staff.”

Read the full report here.